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A session that went wrong, a telescope that misbehaved, or something in StellarDock that doesn't work.

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How something in StellarDock works, when the help center doesn't answer it.

Refund requests start from My Data in the app, so the images are attached: open the session and choose Request refund.

Top-up requests from group account administrators, sent from the group admin portal.

One shared issue many customers report, e.g. "T24 roof fault 28 Sep". Link their tickets here; status changes update them all.

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Hey {name|there}! 👋

<p>Currently the download system (both zip and direct to folder) only download images one by one, which means it 1. does not utilise my full connection and 2. has downtime between each image. iTelscope’s FTP server allowed me to download concurrently.</p><p></p><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="6a505dfa9c94827506b50766/post/6adad63899988568751d454d/01a166d4-b8d5-76f2-8e4f-be080b4744c0/b64u-aW1hZ2UucG5n.png" src="https://6a505dfa9c94827506b50766.featurebase-attachments.com/c/post/6adad63899988568751d454d/01a166d4-b8d5-76f2-8e4f-be080b4744c0/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20261023T150000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20261023%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=a546f1b3ce24c9ec17f565fafdd4bcb9d854807aa55df0fb8e8aa03b8248d254" data-featurebase-content-filename="image.png">

Concurrency in downloads